Proposal to avoid managerial derailment and failure Essay

south-west Airlines strict adherence to its mission to provide the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit is a key factor to the companys success (About Southwest Airlines Co, 2013). The airlines ability to commit to employees to provide them with a stable work environment that ensures equal opportunity for learning and personal growth. Southwest prides itself on allowing all within the company to be creativity and advanced(a) to help improve the effectiveness of Southwest Airlines.The most important benefit, employees will be provided the same concern, respect, and caring attitude within the organization that they are pass judgment to share externally with every Southwest Customer. Southwest uses an unorthodox leadership style created by Herb Kelleher. The basic idea is that the organization works desire an upside down pyramid. The upper management is at the bottom and supports the front line empl oyees, who are the experts. This strategy works for Southwest Airlines because management decisions are do by everyone in the organization, not just the head executives.The companys emphasis on creativity and innovation bodes well for a company that stresses liberate will over structure and titles (About Southwest Airlines Co, 2013). While Southwest Airlines offers the bare minimum in flight options, it does meet and exceed customer expectations when it comes to service. They base their impersonate on the motto, which states that if theyre happy, satisfied, dedicated, and energetic, theyll take real good care of the customers. When the customers are happy, they come back. And that makes the shareholders happy, (About Southwest Airlines Co, 2013).Southwest Airlines have managed to keep a happy sensitive between labor unions and contract employees by maintain a healthy relationship with its employees. It is an added benefit to offer employees longer hours with more than just compe titive pay. Southwest has had the ability to succeed because of the vision to realize and obtain its goals in business. The nidus on bare essentials for flight is the catalyst for its low cost business model.A low cost plane with short travel between major cities has equally allowed Southwest Airlines to focus on a specific type of consumer. The customer base for Southwest Airlines is largely the business class will take service or luxury when it comes to being efficient and cost effective. The ability to focus that theidea that customers, can be satisfied without having expensive options available for them, Southwest Airlines has successfully lured those consumers away from the bigger airlines. Combined with the influences of the internet, Southwest Airlines can continue to excel in the industry by bypassing travel agents and their fees ensuring to avoid any managerial derailments or failures.ReferenceAbout Southwest Airlines. (2011). Retrieved October 12, 2013, from Southwest Air lines http//www.southwest.com/html/about-southwest/index.html